REFUND POLICY
Requests for changes or cancellations are few, however in the event it does occur the policy outlined below will apply.
CANCELLATIONS
If, for any reason you are not satisfied with a course or product, That Sorted Life, Inc. will refund the cost thereof subject to the following provisions:
Full refund (net of a 5% processing fee discussed in the “MODIFICATIONS/TRANSFERS" section below) if you cancel more than 14 days prior to the first webinar date.
50% refund in the form of payment credits if you cancel from 14 days to 4 days from the first webinar date.
We regrettably cannot offer any refund if you cancel within 3 days of the first webinar date.
We regrettably cannot offer any refund for the purchase of a "That Sorted Life OnDemand” webinar/s.
Transfers to a future course intake, or alternative course, are permitted however these may incur additional fees. (Please refer to the MODIFICATIONS/TRANSFERS section below).
Please contact us to process your cancellation.
MODIFICATIONS/TRANSFERS
If switching from any course to an alternative course within 14 days of the original course’s start date, a $50 fee will be levied, in addition to any difference in the price between the two courses.
There is no fee levied for transfer to a future intake of the purchased course
All changes and transactions not covered elsewhere in this policy will be subject to a 5% fee of the original order amount to cover processing costs. This includes physical goods, archived webinars and on-demand courses.
Allocation of another person to your purchased spot are permitted and will be no fee will be levied for the transfer. Please contact us to issue a modification or transfer request.
CANCELLED COURSES
That Sorted Life, Inc. reserves the right to cancel any course 14 days or more prior to the start date due to low enrolment or other unforeseen circumstances.
In the event that That Sorted Life, Inc. cancels a course you will have the following options available to you:
- Transfer your registration to a future intake or alternative course at no cost other than any differences in course price.
- Receive full payment credits to be used for a future registration.
- Receive a full refund in the amount originally paid for the cancelled course.
OFFLINE PAYMENTS
All invoices for courses must be paid in full three (3) days prior to course date. Payment for invoices can be made by EFT, PayPal or with a supported credit card.
RETURNS
Our policy is effective for a maximum 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or transfer.
Refunds (if applicable)
Once your refund request is received and processed, we will send you an email to notify you that we have received your refund request. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a specific period as stated in our email communication.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Promotional, Sale or Discounted items (if applicable)
Only regular priced items may be refunded, unfortunately we cannot offer a refund on promotional, sale or discounted items.
Gifts
If the purchased item was indicated as a gift at the time of purchase, you will receive a gift credit for the value of your return. Once the returned item is received, a gift coupon will be issued to you.
